Help Center • Clear answers before you bid

Frequently Asked Questions

Here you’ll find clear, detailed answers about how our platform works — from registration and bidding to payments, delivery, inspections, and guarantee coverage. Use the search below or browse by category to find exactly what you need, faster.

Account, verification & bidding rules
Payments, delivery & logistics explained
Inspection period & guarantee coverage
Built to make the buying process easier to understand for both first-time buyers and experienced auction users.
Is creating an account completely free?
Yes. Registration is completely free. There are no sign-up fees, membership costs, or hidden subscription charges. You can browse listings, follow auctions, and prepare to bid without paying anything. Payment is only required if you win an auction or complete a Buy Now purchase.
How do I create an account and start bidding?
To get started, create your account using your basic personal details and confirm your email address. Once registered, identity verification is required before you can place bids or complete a purchase. This helps keep the marketplace secure and trustworthy for every buyer.
How long does identity verification take?
Most accounts are verified almost instantly through our AI-assisted verification process. In some cases, additional review may be required, and approval can take up to 1–2 business days. This extra step helps prevent fraud and ensures only legitimate users can participate.
Why is ID verification mandatory?
ID verification helps eliminate fake accounts, fraudulent bidding, and incomplete transactions. By verifying each user, we create a safer environment where all bidders are real, accountable, and able to complete the purchase if they win.
What information or documents are required?
During registration, you will be asked for your basic personal information. For identity verification, a valid government-issued ID is required. All submitted information is processed securely and used only for verification, fraud prevention, and compliance purposes.
Does placing a bid mean I must pay if I win?
Yes. Every bid is a binding commitment. If you place the highest bid and win the auction, you are required to complete the purchase. You should only bid when you are fully prepared to pay the amount offered.
When and how do payments work?
No payment is taken when you place a bid. Payment is only required after you win an auction or complete a Buy Now purchase. At that point, you will receive payment instructions together with the deadline and next steps needed to complete the transaction.
Support Center

Still have questions?

Can’t find what you’re looking for? Our team is here to help with registration, bidding, payment, delivery, or any listing-related questions.

Choose the contact option that works best for you, or use MIA once your AI assistant is installed and connected.
Contact Form Send us a message and our team will get back to you as soon as possible.
Email Support Reach our support team directly for account, payment, or delivery assistance.
Call Assistance Speak with our team during business hours for direct support and guidance.
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